The Exceptional Secretary
Course Overview
FOR: Secretaries and Administrators
COURSE OBJECTIVES:
This course has been designed with the understanding that the role of a Secretary is demanding and multi-functional. It requires flexibility, confidence in interacting with others and a high degree of professionalism. The course addresses some of the key issues. It is interactive, provides opportunities to ask questions and discuss current role challenges.
CONTENT:
- Secretary role - an overview of the Secretary position and the fundamentals of the role.
- Attitude, Initiative & Responsibility - understand the importance of using initiative, being pro-active, anticipating problems and maintaining a positive attitude.
- Assertiveness - regain control and increase confidence in working effectively with colleagues who are difficult by using the D.E.S.O model.
- Effective Time Management - learn how to increase personal productivity, improve planning, prioritising, organisational skills and delegate effectively.
- Procrastination - use the 6 steps to help beat the procrastination pattern.
- Dealing with Conflict - improve communication and how to deal with office conflict.
- Business Social Skills - networking guidelines, conversation skills.
Fee: $525+GST per person
- If you attend this course and The Exceptional Personal Assistant course, you receive a 10% discount on the course fee of both courses – attendance conditions apply.
(Download the course overview and booking form below)
The Exceptional Secretary (216 KB)
This course is limited to 10 participants. Early registration is vital.